Returns

*COVD-19 RETURN UPDATE: With the safety of our warehouse employees in mind we are temporarily suspending accepting returns until the state of emergency is lifted . We appreciate your understanding during these unprecedented times.

What if I opened the product and it is defective or damaged?

If you’ve opened the product and it’s defective or damaged, please contact our customer service team directly by email or phone toll free at 855.735.6536. We're here to help.

What if I opened the product and it’s not defective but I am unsatisfied with it?

If you’re unsatisfied with the product once you’ve opened it, but it’s not defective, we still want to know about it. Please contact our customer service team so we can help resolve your issue. Email us or call us toll free at 855.735.6536. We're here to help.

What if I tried the product and suffered an allergic or adverse reaction?

If you experience any adverse reaction to a product you purchased at Vitarock, you should immediately discontinue using the product and consult your medical professional if symptoms persist. We’d also like to hear from you. Please email us or call toll free at 855.735.6536. We want to ensure your safety and satisfaction of your shopping experience with Vitarock. Please be advised that we are not a substitute for professional medical advice. We suggest that you contact the manufacturer directly in cases of adverse reaction.