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Easy Returns

Vitarock warehouse

Our goal is to ensure that you are completely satisfied with your shopping experience. We offer a 30-Day Money Back Guarantee except on used items. If you’re not satisfied with your purchase, we’ll give you a full refund for unopened and unused product. Note: any and all returns must be made within 30 days of purchase.

We do not accept any returns on:

  • Open and/or used items
  • Discontinued Items
  • Items purchased more than 30 days ago

How to Return an Item 

  1. Send us an email and include your name, mailing address, and order number. Or call our toll-free number at 855.735.6536.
  2. Drop your return items off at the nearest Canada Post outlet (Canadian customers) or US Postal Service post office (American customers).
  3. Once we receive your returned order, we will process your full refund.