Where We Ship From
All orders are shipped from our warehouse in Toronto, Ontario, Canada.
Tracking Your Shipment
Once your order is shipped, you will receive a tracking code via email. Use this number to track your shipment online or call us toll-free at 855.735.6536 ext. 1 and our Customer Service team will be happy to help you.
Canada Shipping Times*
*Orders are shipped within 2 business days. Here are the delivery transit time estimates:
*Please note that the shipping times indicated in the table above are calculated based on the date the package leaves our warehouse and not from the time when you submit the order. You will receive a shipping notification via email when your parcel has left our warehouse.
USA Shipping Times
Vitarock uses Expedited Service to USA via USPS. Orders are received in as little as 4 business days after shipping and 5-7 days after ordering. Average ship times are 4-7 business days PLUS 1-2 business days for processing in our warehouse. Orders received by 1 pm ET are usually shipped next day although this is not guaranteed. Delivery date estimates are provided at checkout prior to order confirmation.
International Shipping Times
Average shipping time to major cities around the world is 6 business days including our warehouse turnaround time (receiving, packing and shipping). Note: Please allow additional time for possible customs delays. Unfortunately, customs processing times are beyond our control.