Due to a high volume of orders, there may be delays in processing your order. We are working with our warehouse to prepare orders as quickly as possible. We appreciate your patience!

Shipping & Handling

Due to COVID-19, all our courier partners are experiencing delays due to physical distancing requirements, and increased shipment volumes. Please allow additional time for your order to arrive. Thank you for your patience.

Processing times

Processing times are 1-2 business days. Orders received by 1 pm EST are usually shipped the next day, although this is not guaranteed.


Shipping estimator

Calculate how much shipping will cost you and how long delivery will take with the help of our shipping estimator.If you are shipping to Canada click here for the shipping estimator. If you are shipping to the U.S. or internationally click here for the shipping estimator.

1. Add items to your cart, 2. Enter you country, 3. City, 4. Postal code, and shipping estimates will appear below. 

Please remember, an estimated date of arrival does not guarantee the package will arrive on this date as it is simply an estimate, meaning there are chances your order may arrive at an earlier date or at a later date. An estimated date of arrival may change without notice.


Shipping

Shipping to Canada or the U.S.? Receive free shipping on orders with a minimum sub-total of $49+ and weighing a maximum of 13lbs.

Shipping to Canada

Canadian orders are shipped via Canada Post. Shipping charges vary by weight and order sub-total and will be shown at checkout. Shipping time will vary by destination. Depending on your location, average shipping time is 4-9 business days.

Tracking your shipment to Canada

Once your order is shipped you will receive a tracking number by email. Use this number to track your shipment online or call us toll-free at 1-855-735-6536 and our customer service team will be happy to assist.

Shipping to U.S.

U.S. orders are shipped via UPS. Shipping charges vary by weight and order total and will be shown at checkout. Shipping time will vary by destination. Depending on your location, average shipping times is 5-10 business days. Please allow additional time for possible customs delays as customs processing times are beyond our control. If applicable, customers are responsible for additional costs such as duty and taxes which are due upon delivery.

Tracking your shipment to U.S.

Once your order is shipped you will receive a tracking number by email. Use this number to track your shipment online or call us toll-free at 1-855-735-6536 and our customer service team will be happy to assist.

Shipping internationally

International orders are shipped via UPS. Shipping charges vary by weight and order total and will be shown at checkout. Shipping time will vary by destination. Depending on your location, average shipping time to major cities around the world is 7-12 business days. Please allow additional time for possible customs delays as customs processing times are beyond our control. If applicable, customers are responsible for additional costs such as duty and taxes which are due upon delivery. Free shipping is not applicable on international orders.

Tracking your international shipment 

Once your order is shipped you will receive a tracking number by email. Use this number to track your shipment online or call us toll-free at 1-855-735-6536 and our customer service team will be happy to assist


Cancellations

We work hard to process your order quickly and efficiently, so you receive your product as soon as possible. Unfortunately once an order has been submitted we are not able to cancel the order nor accommodate changes. If you forgot to add something to your order before it was placed, please place a separate order for the additional item.


Returns

Returns must be made within 30 days of purchase and must be confirmed with a Vitarock customer service representative as we do not accept unsolicited returns. We do not accept returns on open and/or used items, discontinued items and products purchased more than 30-days ago. Visit our return page and FAQ page for more information on product returns.