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Shipping

Vitarock box jpegOrders are shipped from our warehouse in Toronto, Ontario, Canada

 

 

 

 

 

Free Shipping for Canadians

We provide fast, free Expedited Shipping on all orders within Canada under 3 kg (6.6 lbs). See shipping times table below. Need it even faster? Just select Priority Courier ($9.99 charge). Orders over 3 kg will have a $9.99 fee applied. Please note that order processing takes 1-2 business days.

Free Shipping for Americans

Shipping is FREE with Expedited Service (4-7 days plus processing time of 1-2 business days) for orders anywhere the USA under 6.6 lbs (3 kg). Occasional border delays do happen, but they're rare. You can choose quicker service at checkout, if you wish, for an additional fee. Orders over 6.6 lbs will have a $14.99 fee applied.

International Orders:

Major cities around the world are served in 5-8 days. Shipping charges vary by weight and destination, and are shown to you prior to confirming your order. Note: Please allow additional time for possible custom delays. Unfortunately, customs processing times are beyond our control. 

Where We Ship From

All orders are shipped from our warehouse in Toronto, Ontario, Canada.

Tracking Your Shipment

Once your order is shipped, you will receive a tracking code via email. Use this number to track your shipment online or call us toll-free at 855.735.6536 and our Customer Service team will be happy to help you.

Canada Shipping Times*

*Orders are shipped within 2 business days. Here are the delivery transit time estimates:

shipping-times

*Please note that the shipping times indicated in the table above are calculated based on the date the package leaves our warehouse and not from the time when you submit the order. You will receive a shipping notification via email when your parcel has left our warehouse.

USA Shipping Times

Vitarock uses Expedited Service to USA via USPS. Orders are received in as little as 4 business days after shipping.  Average ship times are 4-7 business days PLUS 1-2 business days for processing in our warehouse. Orders received by 1 pm ET are usually shipped next day although this is not guaranteed.
Note: Please allow additional time for possible customs delays. 

International Shipping Times

Average shipping time to major cities around the world is 6 business days including our warehouse turnaround time (receiving, packing and shipping).
Note: Please allow additional time for possible customs delays. Unfortunately, customs processing times are beyond our control.